Return and Exchange

RETURN or EXCHANGE

During the first 7 days after receiving your order, if you are not 100% satisfied with our service, feel free to return your device to us for a refund or an exchange. After this 7-day period, purchased scanners cannot be returned. Only the purchase on geteagleview.com can return to us. Your payment card will be credited upon your receipt of the returned merchandise. Any item damaged due to reasons that are not included in the warranty cannot be qualified for a refund. 

Maintanence Warranty

Our company guarantees the new instrument on the material and technological qualification for this product within 18 months and the accessories within 6 months since the purchasing day, while consumables are not included in the guarantee. This warranty is inapplicable to the products undergoing any modifications, disassembles, refittings or self-repairings without the permission of our company. We're not responsible of the products damaged by accidents such as fire, thunder and lightning, flood and other disasters, intentional damage, improper installation, and improper usage. If you need help with maintenance, or you want to purchase our product in large quantities, please contact us.  

PROCEDUREs OF GOODS RETURN

1. Please contact our customer support via E-mail, or online chatting during our working hours. Support mailbox: eagleview@getwellue.com
2. Please attach a photo of the goods to us in email. We must confirm the status of the goods. We will give you a response within 12 hours during business days, we will give you a response within 72 hours if weekends. Our team will offer you return and exchange guidance according to your specific requirements. Kindly let us know your purpose, then we will provide you the returned address.
3. All goods (including all parts and attachments) must be returned to us via express delivery. Ship the product to the address we provide.
4. We will refund you once we confirmed your returned tracking number is valid. Payment means for refund: credit card, debit card, PayPal. We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands. 

CAUTION

Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. Different country or region has a different returned warehouse. After receiving returned goods, we will arrange a full refund and email you. Orders for returns require order number to be written on the outside of the package. Please inform us of your request of refund or return or exchange within 30 business days after you receive the goods.